Frequently Asked Questions
Our sizing chart can be found in the product page next to the size selector.
Most items will fit true to size as US men's adult sizes.
If you are still unsure about sizing, please reach out to us and we will be happy to assist you.
Enjoy free shipping in the USA at no additional cost. Expedited shipping options are available.
International shipping costs are shown at checkout after entering your shipping address and may need additional taxes and duties on arrival.
Please read our shipping policy for more information.
Pre-orders have a specific shipping date that varies based on the product. Once you place a pre-order, the estimated shipping date will be provided on the product page and in your order confirmation email.
Please note that this is an estimated date, and while we strive to ship on or before this date, there can sometimes be minor delays.
We appreciate your patience and understanding, and we'll ensure to keep you updated on the status of your order.
If you have any specific concerns or questions about your pre-order, please don't hesitate to reach out to our customer service team.
Please allow 24 hours for order processing. If you are located in the USA your order will ship in 2-3 business days unless otherwise stated.
Canada orders will ship within 3-7 business days.
For international orders, shipping times vary and can take 7-10 business days.
We ship to over 190+ countries worldwide. Please add your address at checkout to see if we ship to your country.
Your order will ship from our warehouse in Reno, Nevada located in the United States.
If you are located outside the United States and it's major territories, taxes and duties may be due on arrival. Please see your countries taxes and duties regulations for more information.
We use all major carriers DHL, USPS, UPS, and more.
We accept all major credit cards, debit cards, Apple Pay, Shop Pay Installments and AfterPay installments.
To apply your promo code, please head to the checkout page.
On desktop, the promo code will be available on the right side at checkout.
On mobile, it will be available after adding your shipping address and selecting your shipping method at checkout.
Returns are easy and quick. Head over to your account and start your return from your profile page.
Once an order has been placed, we cannot modify, change, or cancel your order.
However, if you change your mind about your order, we welcome you to use our complimentary return system.
We offer a 1 year limited warranty on all YIVO products. We stand by the quality of our goods buy ensuring your item is free of defects.
If you believe your item is defected please reach out to our customer support email and we will have the item repaired at no additional cost.
Have more questions?